If you are not completely satisfied with your purchase, is pleased to offer the highest standard of customer service. We’ll gladly accept exchanges for products within 7 days from delivery date.

General Policy

  • Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Exchanged item(s) must be unopened, unused, not tried on, unaltered, and undamaged. 
  • Returning/Exchanging an item for any reason, please fill out our return/exchange form, found in the Customer Service section of our website, and submit it to us. We will review it and give you an authorized return number within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.
  • Customers are responsible for the additional costs associated with return/exchange.
  • If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
  • Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).
  • If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.
  • Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
  • Any claims for damaged, defective, wrong, or missing items must be submitted within 7 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after a claim is submitted.
  • Store Credit will be issued after the inspection of returned item(s) is completed.


Refused Package / Undeliverable as Addressed (Return To Sender)

  •  If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
  •  Unwilling or unable to pay for shipping, the package will be treated as a regular return. A 10% restocking fee will be applied and shipping costs are not refundable.
  • If in-store Pick Up Order is not picked up within 7 days of the arrival at the store, the order will be considered as refused/undeliverable package. We will cancel the order and issue a refund. You will be charged a 10% restocking fee.


Ineligible Items for return/exchange

  • ALL Wigs and Ponytails are Final Sale.
  • Clearance items, Special Sale items, Promotional items, Special Order items. 
  • Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.